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FAQ

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My play page is blank! How do I fix it?

If you are having difficulty seeing the play page, please follow the instructions below to ensure your Flash Player is enabled.

Safari: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-safari.html

For guides on how to clear your cache, look here and select your browser: http://www.refreshyourcache.com/en/home/
Will we have to pay for anything?
No, everything on Penguin Oasis is free.
How do I become a moderator?
If current staff members notice users who show the potential of being a successful moderator, they may be recommended for a moderator position.

You can apply for moderator as well, which can be done by logging into the account panel and sending a support ticket under "Moderator Application". Please note that applications are not replied to unless accepted. Old applications may also be referred to when moderators are needed, so if you weren't accepted initially you may still have a chance.
I think I've been hacked! What do I do?
If you think someone besides you has access to your account, you should change your password immediately in the manager. If the person on your account has changed your password, you can reset your password via the manager by going to the manager login page and clicking 'Forgot Password?' above the submit button, or by clicking here. If you have your Kik account connected, you can go to Kik, start a chat with the Penguin Oasis bot, and request a password reset. If you require further assistance, feel free to send in a ticket from another account.
Also, remember to never give out your password to anyone, even a friend.
My igloo isn't working! What should I do?
If your igloo isn't working, then you most likely added flooring to it. Igloo flooring can sometimes break an igloo. To fix this, you must reset the flooring and your igloo as well. While in-game, say the commands !UF 0 and !UI 0. This should fix your igloo. If you didn't add flooring, but your igloo is not working for some reason, we still recommend trying those two commands and then contacting support if the problem persists.
How do I get credits?
You can earn credits by playing any single or multiplayer game, or by playing on the Hide & Seek or Snowball servers. Credits will also be earned passively for everyone at a set rate per minute.